We aim to provide the highest quality (no pun intended) customer service day-in and day-out. If you have questions before loading up with a big bag of shirts, then this section will help answer those questions. Always remember, Chief-a-ton!
How do I place an order?
After adding your items to your cart, you will proceed to the checkout where you will enter in your payment, shipping and contact info.
When will my order ship?
Once we receive your order, we will ship within 1-2 business days.
How long does shipping normally take?
Chiefton sends all packages USPS Priority mail, so you can expect to receive your package within the continental U.S. within 1-3 business days.
Do you ship internationally?
Yes! Chiefton does ship outside the U.S. If you are outside the U.S., please contact us at firstname.lastname@example.org so that we can help you with your order.
Does the $50 free shipping apply to international orders?
No, the $50+ free shipping only applies to U.S. domestic orders.
Does Chiefton do wholesale orders?
Yes, we offer Chiefton designs to wholesale customers nationwide. Contact us at email@example.com to place an order.
When I enter my information in checkout, is it secure?
Our website uses SSL (Secure Socket Layer) for all online commerce transactions. SSL means that your online shopping experience with Chiefton is encrypted and safe.
Are these materials made of hemp?
Some of the materials we use will be a hemp blend. Many of our hats are made with a hemp blend of around 45-55%.
Can I make a change or cancel my order?
We will ship all orders within 1-2 business days, if you need to change or cancel an order with Chiefton, please let us know by emailing us at firstname.lastname@example.org.
Do I have to pay for postage for returned and exchanged items?
Yes, you are responsible for the return postage, and new shipping changes with the exchanged order.
If there is an abnormal defect in the product (other than normal wear and tear), then Chiefton will pay for the return and new shipping postage.
How will the shirt fit after it washes?
These shirts will shrink a minimal amount due to the cotton-polyester blends that we use to make our shirts.